The Haven’s credit card processor changed with our new online giving platform, which means the description on your bank/card statement may not appear the same as it used to. You may see “QGive” or “Qgv” on your bank/card statement.

If you are concerned at all or would like to confirm that The Haven received your donation, please don’t hesitate to reach out to Kay at kay@thehaven.org.

Access your individual donor portal here!

You can also visit The Haven’s giving page and select “Sign In” in the top right corner of the “Choose Your Gift” section.

If you have not set-up an account yet, you can create one at either link above or when you make a new donation.

Only donations made through the new platform will display in your donor account. Prior donations to The Haven will not be displayed. However, if you’d like any information on your donation history, don’t hesitate to reach out to Kay at kay@thehaven.org.

If you’ve made a donation with the new platform and don’t see you donation in your account, please reach out to Kay at kay@thehaven.org and she’ll make sure you’re set!

Existing recurring donations will be rolled-over to the new portal. You don’t need to make any changes or take any action.

However if you have any issues with your donation, please don’t hesitate to reach out to Kay at kay@thehaven.org.

There are many possible reasons why a card is declined, from a bank’s fraud rules to card expiration. There is also a possibility that changing our card processor may cause your first donation after the transition to fail. Please either try again or contact your bank to approve the transaction.

If you run into further issues, please reach out to Kay at kay@thehaven.org.

Apologies for the inconvenience! When you donate online, you should automatically receive an emailed tax receipt. With the transition to the new platform, that emailed tax receipt might be flagged by our email provider or sent to your spam folder.

If there are any errors or you aren’t able to locate your receipt, please reach out to Kay at kay@thehaven.org.

This happens when PayPal or a standalone Amex account is enabled. You may see two line items instead of one but it’s not a duplicate charge, just how the system displays the charge.

However, if your bank account does not reflect the donation amount, please reach out to Kay at kay@thehaven.org.